JW Marriott Hotel Seoul

Located above Express Bus terminal station, it's incredibly convenient for dining and shopping, and it's also in a great area for a stroll along the Han River, making the location perfect. Breakfast options are varied downstairs at the department store and the terminal, so we didn't choose 80,000 won breakfast at the hotel. The service at the lobby, concierge, and bell desk within the hotel was good. I brought my elderly mother, and they accommodated our request for a late checkout as much as possible. Pool is great with sauna access, but we didn't use the spa since it costs 40,000 won. Oh, but their bed was so comfortable and the bathroom was spacious.

Regarding the room, the laminate flooring felt a bit cheap, and the carpet patterns seemed somewhat outdated, but the spacious bathroom was pleasant. Even if you pay extra for a river view room, the view is blocked by many high-rise buildings in front of the river, and it made us sad a bit. The service was great overall, BUT when entering and exiting with a wheelchair or needing a taxi, the staff at the hotel entrance did not move until asked, which was surprising and different from the usual service we are accustomed to. Normally, they should come up and ask what is needed, but this might be a cultural difference.

- The food served in the executive lounge is very good. - The sauna is good but not exceptional - The bed is comfy.

- Need to wear swimming cap to use the swimming pool but this rule is not mentioned in the web-site when I made reservation. While other hotel offers to lean guests a swimming cap but JW asked us to buy at the pool (10,000 won for one)... I can't imagine JW is doing this?!! - We had 3 travellers but only gave us 2 sets of supplies. We asked for extra slippers and tooth brush and wait for more than 30 min to have them delivered - The facilities is a bit outdated. Like, need to check against a guest list on paper when admitting to the executive lounge while other hotel can recognise us by tapping the room card on a reader. JW needs to upgrade her system. With this price, there are plenty of better choices!

We like our room! The bed was cloud like soft, clean, and a very nice feeling. The staff were amazing from check-in to restaurants. Our room had lounge access and the lounge was a great space for a quick bite or drink. Both afternoon and breakfast were great! I didn't get to the pool but I did use the gym at night and it was the biggest hotel gym I've been to. It had every equipment you may need during your stay. The hotel is located next to Shinsegae and a bus terminal. There is a lot of food options and a food market downstairs. I'd definitely stay here again.

The hotel is outskirt of Gangnam, traffic was really bad. But that is the only complaint I have.

The room was clean, and the staff were very good and friendly.The location is completely downtown, so the places you need are around.Very good to stay with your family.The child left something in the safe, and I was really grateful for the staff.

When I went to the hotel from the underground parking lot, it was inconvenient to go through the department store.It was also inconvenient to have to ask the front to register by phone every time I went to the parking lot while staying in the parking lot.

Excellent service from front desk to concierge to Porter (esp Jin)…all with a smile! Breakfast was superb with abundant choices. Dim sum at the lounge was excellent. Bed was comfy. I like that it’s bathroom has both bathtub & shower unit. Super location with plentiful shopping.

Room air cond hard to control. JWMarriot is connected to Shinsegae dept store & subway & when Shinsegae closed at night it was hard to find our way back to hotel.

The rooms and the hotel are beautiful and luxurious, direct connection to the mall (luxury brands).Personnel (concierge) and room service is nice and courteous.In the evening a room service comes over again.

A receptionist (Jennie) was very unfriendly and stressed for me.You have to pay for toothbrush.A little further away to drive for the sights.

Everything, it's an epitome of home away from home. Exceptional Korean hospitality at its best

Less option for vegetarian, Indian and western cuisine. Those not familiar with Korean cuisine and not food adventurous can suffer with hunger. But all in all the quality of food is superb

Surprisingly spacious for a standard twin room and a bathroom with a bath tub and shower. Comfy beds too. Fab breakfast - such a shame we couldn't eat much as it was 6.30am before leaving for the airport. On the whole, it was a relaxing and comfortable stay.

Nothing.

Once you are all kind and your observation is so good, you can take care of it and guide you.The best service ... !!

It would be nice if the toilet drain was open to drain.It was a bit difficult because it was a mistake of water, but I blocked the drainage.

The staff were very kind.It was good to take action right away.Hotel breakfast was also very delicious.

It was a pity that the facilities were a little old at the price.It was uncomfortable because the bathroom and toilet space were not separated.

Хоть и были 1 сутки , но целый день провели в номере ! Обслуживание было просто на высшем уровне ?

The sauna facility is very pleasant

It was a pity that the noise was so uncomfortable due to the connecting room assignment.

First of all, the employees were good.I have a lot of things that my child can do. Thank you for making good memories.

I like the guest suite room in which it stayed. Very clean and roomy and comfortable

None ,overall was good.

Everything. The facilities, the staff, the breakfast, were all incredible.

Nothing. Everything was perfect.

Food, service

The car, motorcycle sound at night. The beds were little too tiny for us to sleep.

The comfort

The confusion with reserve change adduced double reserve

Customer management using hotel was good

Health and room costs

Best of everything! Great location, service and facilities.

I liked Korean food and desserts at the restaurant.

Superb service! Great location! Beautiful hotel.

Breakfast great. Kids friendly hotel

Good location, clean and safe

None.

Location

Some internal disorder

Breakfast

location